Frequently asked questions
How can I make a reservation?
To book, choose your accommodation and dates on our website and follow the steps. Once confirmed, you’ll receive online check-in instructions.
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express, UnionPay, JCB or Discover), also via Apple Pay and Google Pay. Cash is not accepted.
Can I modify or cancel my reservation?
The policy of the selected rate applies, shown before payment. With the Flexible rate (our current website rate): free cancellation up to 5 days before arrival; after that, or for no-shows, 100% is charged. Except for the non-refundable rate, date changes at least 5 days in advance, subject to availability and the current rate.
How does the check-in process work?
Check-in is online. Follow the link to register your details and sign. Your access code arrives on check-in day: no keys or reception needed.